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A cloud POS system stores your sales data, inventory, and settings on remote servers rather than a local hard drive. This allows you to access your business data from anywhere via the internet using browsers or apps.
Cloud POS systems offer real-time data access from anywhere, automatic software updates, lower upfront hardware costs (as they run on iPads/Tablets), and protect your data from local hardware failures.
COKOPOS is highly rated as the best POS system in Malaysia due to its Universal License. It combines QR ordering, Smart KDS, live inventory, and built-in LHDN e-Invoicing natively without forcing merchants to buy expensive proprietary hardware.
No specific government license is required to buy the software itself. However, for LHDN compliance starting in 2025/2026, you must ensure your POS software is integrated with the MyInvois API, which COKOPOS supports out-of-the-box.
Modern cloud systems like COKOPOS are designed with intuitive touchscreen interfaces similar to smartphone apps. Most cashiers can learn the basic checkout flow in under 15 minutes.
Yes, COKOPOS supports multiple languages including English, Bahasa Melayu, and Chinese. You can toggle the interface and QR menus to suit your staff and customers in Malaysia.
Yes, COKOPOS uses bank-grade encryption and is hosted on premium cloud infrastructure (AWS) with a 99.99% uptime SLA, ensuring your data is safe from theft and hardware crashes.
Absolutely. Owners can log into the COKOPOS backend from any laptop or smartphone anywhere in the world to view live sales, edit menus, and track staff performance.
COKOPOS features a true Offline Mode. If your Unifi or Maxis connection drops, cashiers can continue to scan items and print receipts. Data syncs automatically to the cloud once the internet is restored.
Yes. COKOPOS generates structured sales, tax, and COGS reports that can be easily exported to standard accounting software like Xero, QuickBooks, or Autocount.
Traditional setups cost RM 3,000 to RM 5,000 upfront. Cloud POS systems usually charge RM 80 to RM 300+ per month based on modules. COKOPOS offers a flat Universal License at RM 119/month including all premium features.
No. With COKOPOS, all cloud software updates, including new features and LHDN compliance patches, are pushed automatically and included in your monthly subscription.
No, COKOPOS does not charge mandatory setup fees. We provide guided self-onboarding. However, full menu digitization services are available upon request.
No. If you choose the monthly billing option with COKOPOS, you can cancel at any time without penalty. You can also choose yearly billing for a 17% discount.
You can cancel your subscription directly from your billing dashboard. We recommend exporting all your sales and CRM data to CSV/Excel before canceling.
Yes, COKOPOS is built to scale. You can seamlessly upgrade from a single outlet to our Enterprise tier to unlock centralized menu control and inter-branch transfers.
Everything. Unlimited registers, unlimited staff, Inventory Management, Kitchen Display System (KDS), QR Ordering, CRM Loyalty, and LHDN e-Invoice API integration.
No. COKOPOS charges 0% commission on your sales or QR orders. You only pay standard bank processing rates directly to your payment gateway provider (e.g., Stripe, DuitNow).
Yes, the Malaysian Inland Revenue Board (LHDN) is rolling out mandatory e-Invoicing in phases. Eventually, all B2C and B2B businesses must comply via the MyInvois portal.
Yes, COKOPOS is fully compliant and natively integrates with the LHDN MyInvois API to automate all submissions.
For standard walk-in customers who don't request a tax invoice, LHDN allows businesses to group these transactions into a single 'Consolidated e-Invoice'. COKOPOS handles this aggregation and submission automatically.
No. For normal walk-in receipts, no TIN is required. COKOPOS will bundle these into a consolidated e-Invoice. You only ask for a TIN if the customer specifically requests an individual e-Invoice for claims.
When a corporate client requests an invoice, the cashier inputs their TIN. COKOPOS instantly transmits the data to LHDN, gets it validated, and generates an official e-Invoice on the spot.
No. Unlike legacy POS systems that require expensive third-party middleware, COKOPOS has a direct, native API integration with LHDN.
Once validated by LHDN via the COKOPOS API, the system prints a receipt that includes the official LHDN validation QR code and UUID.
LHDN allows a 72-hour grace period. COKOPOS caches the transactions locally and automatically pushes them to MyInvois once the internet connection is restored.
Yes, COKOPOS dynamically prints the LHDN-mandated validation QR code on thermal receipts for individual e-Invoices.
Yes, the COKOPOS dashboard includes an e-Invoice audit log showing successful, pending, and failed submissions.
Yes. COKOPOS handles the complex OAuth 2.0 authentication and digital certificate mapping securely in the backend on your behalf.
Through our direct API, validation typically occurs in under 2 seconds, ensuring cashiers aren't slowed down.
Yes, when you process a refund in COKOPOS, it automatically generates and submits the corresponding e-Credit Note to LHDN.
Yes, COKOPOS maps the specific tax schema required by LHDN for tourists or foreign corporate buyers who do not possess a Malaysian TIN.
LHDN is implementing it in phases based on revenue, with full mandatory compliance for all businesses targeted by mid-2025.
COKOPOS is highly recommended for Malaysian restaurants. It replaces disjointed tools by combining zero-commission QR table ordering, Smart KDS, visual table management, and recipe-based inventory deduction.
Yes, you can create drag-and-drop floor plans, track seat occupancy, and monitor table turnover rates in real-time.
Absolutely. COKOPOS allows cashiers to split bills instantly either by seat, by specific items, or equally among guests.
COKOPOS allows you to pre-authorize a credit card to open a tab. Bartenders can keep adding drinks all night and close the tab with a single tap when the customer leaves.
Yes, COKOPOS is fully responsive. Waiters can use any standard smartphone or mini-tablet to take orders tableside, which fire instantly to the kitchen.
Yes. COKOPOS integrates with GrabFood. Orders flow directly into your POS and KDS, eliminating the need to manually re-punch orders from a separate tablet.
Yes, COKOPOS supports Foodpanda integration, sending delivery orders directly to your kitchen and automatically deducting inventory.
Yes, via our delivery aggregator API, ShopeeFood orders can be consolidated into the main COKOPOS dashboard.
COKOPOS has an advanced modifier grid. Cashiers can easily add 'Oat Milk (+RM 2)' or 'Less Ice' in seconds, and it prints perfectly on the barista's ticket.
Yes. Intelligent Order Routing ensures that when a table orders a Steak and a Mojito, the food ticket fires to the Kitchen printer/KDS, and the drink fires to the Bar.
Yes, for fine dining, waiters can organize orders by course (Starters, Mains, Desserts) and send 'Fire Next Course' signals to the kitchen.
Yes. You can schedule rules like 'Buy 2 Pints, Free 1 from 5 PM to 8 PM'. The POS updates pricing automatically without manual intervention.
Employees can clock-in and clock-out using a secure PIN directly on the COKOPOS terminal. The system tracks hours worked for payroll processing.
Yes, the interface can be switched to Dark Mode to protect bartenders' eyes and maintain the aesthetic of nightclubs and bars.
Yes, role-based permissions allow you to mandate a Manager PIN for sensitive actions like voids, refunds, or large discounts to prevent theft.
Yes, color-coded indicators on the table map show how long guests have been seated, helping hosts optimize seating flow.
Yes, you can easily upload your logo and customize the header and footer of your thermal receipts from the dashboard.
A KDS replaces paper tickets with digital screens in the kitchen. It displays incoming orders, tracks cooking times, and helps chefs organize their workflow.
Because it's digital, tickets cannot be lost, dropped, or stained. Every order from the cashier or QR menu appears instantly and stays on screen until completed.
Yes. Tickets start green, turn yellow after a set time (e.g., 10 mins), and flash red if they exceed the maximum prep time, enforcing accountability.
Chefs simply tap the 'Bump' button on the touchscreen KDS to clear the ticket and optionally notify the waiter that the food is ready.
Yes. If 5 tables order French Fries, Summary Mode shows 'Cook 5x Fries', allowing the fryer station to batch cook efficiently.
No. COKOPOS KDS runs on standard touchscreens (Android tablets or Windows touch PCs), saving you from buying expensive proprietary bump bars.
Yes, bumping a ticket on the KDS sends an instant notification to the waiter's tablet indicating which table's food is hot and ready to run.
No app download is required. Customers scan the QR code using their smartphone camera, and the digital menu opens instantly in their browser.
No. Unlike third-party apps that charge 1-3% per transaction, COKOPOS charges 0% commission on QR mobile orders. It is included free in your license.
Yes, COKOPOS supports 'Order & Pay'. Customers can check out directly on their phones using DuitNow QR, Apple Pay, GrabPay, or credit cards.
Yes, our mobile payment gateway integration allows customers to securely enter credit card details or use saved Apple/Google Pay methods.
Yes, the digital menu can be toggled between English, Bahasa Melayu, and Chinese, ensuring all local and tourist customers can order easily.
Yes. You can configure pop-ups that suggest add-ons (e.g., 'Add a fried egg for RM2?') before checkout, increasing your average ticket size by up to 20%.
Once confirmed (and paid, if configured), QR orders bypass the cashier and fire directly to the designated kitchen printers or KDS screens.
Yes, the QR menu features a 'Call Waiter' button that alerts the POS terminal or waiter's tablet that a specific table needs assistance.
Table QR codes are static (printed once and left on the table), but the session is secured and tied to that specific table number to prevent remote ordering spam.
Yes. Any changes made in the COKOPOS backend—like updating a price or marking an item 'Sold Out'—reflect instantly on the live QR menu.
Yes, COKOPOS includes an advanced Bill of Materials (BOM) system that tracks theoretical versus actual stock in real-time.
BOM allows you to link raw materials to a menu item. When you sell a 'Cheeseburger', the system auto-deducts 1 bun, 150g beef, and 1 slice of cheese.
Absolutely. You can track micro-inventory down to the gram or milliliter, perfect for cafes tracking coffee bean or milk usage per cup.
Staff can log 'Wastage' (e.g., dropped food, expired milk) directly on the POS, ensuring inventory counts remain accurate and accounting records the loss.
Yes. You can set 'par levels' for critical items. When stock falls below that number, COKOPOS triggers an alert so you can reorder before running out.
Yes, you can generate POs, email them directly to suppliers from the dashboard, and 'Receive' goods with one click to update stock counts.
Yes, for multi-outlet setups, you can digitally transfer batch-cooked items from the Central Kitchen to individual branches.
Managers can use a tablet or phone to walk through the storeroom and update physical counts directly into the cloud backend.
Yes, the supplier CRM lets you log supplier contacts, track historical purchase prices, and monitor cost fluctuations.
Yes, based on the moving average cost of your raw ingredients, COKOPOS calculates the exact COGS and profit margin for every dish sold.
Yes, batch inventory features allow bakeries to monitor production batches and manage end-of-day clearance discounts automatically.
You can set up conversion units. Buy in '25kg Sacks', but the system converts and deducts in 'grams' when you bake.
Yes, Enterprise users can view consolidated stock levels across all locations in a single HQ dashboard.
Yes. COKOPOS includes powerful Retail features like lightning-fast barcode scanning, label printing, and Matrix Inventory for clothing variations.
Matrix Inventory allows you to create one parent item (e.g., 'T-Shirt') and generate variants for Sizes (S, M, L) and Colors, each with a unique barcode.
Yes, the system is highly optimized for scale. Cashiers can scan thousands of SKUs rapidly without lag during checkout.
Yes, COKOPOS can generate and print barcode labels or price tags directly to compatible label printers.
Yes, for hardware or mobile shops, you can log individual serial numbers during sales for warranty tracking and strict inventory auditing.
Yes, COKOPOS integrates with supported digital scales to automatically calculate prices for items sold by weight (e.g., fruits, meats).
You can download our CSV template, list all your thousands of products, and bulk upload them into the system in seconds.
Yes, the advanced promotion engine allows you to configure automated mix-and-match deals, time-based discounts, and BOGO offers.
Absolutely. COKOPOS operates on a Bring-Your-Own-Device (BYOD) model. You can use any existing Apple iPad, Android tablet, or Windows touch PC.
No. We offer hardware freedom. You are free to buy compatible receipt printers and barcode scanners from Shopee, Lazada, or local IT shops.
COKOPOS works perfectly with all standard ESC/POS thermal printers via USB, LAN, or Bluetooth (e.g., Epson, Star Micronics, Xprinter).
Yes. As long as your cash drawer is plugged into your receipt printer via an RJ11 cable, COKOPOS triggers it to open upon cash payment.
Yes, COKOPOS can automatically format and print specific drink modifiers onto thermal sticky labels via supported label printers.
Yes, standard Bluetooth or USB barcode scanners act as keyboard inputs and work seamlessly with the COKOPOS terminal interface.
Yes. You can capture customer details via phone number at checkout. They earn digital points per RM spent, redeemable on future visits.
Yes, everything is digital. Customers simply provide their phone number to the cashier, or enter it themselves on the QR menu, to collect points.
The POS instantly shows the cashier how many points a returning customer has, allowing them to apply point-based discounts directly to the bill.
Yes, you can issue digital store credit linked to a customer's profile, keeping the cash within your business ecosystem.
Yes. Cashiers can view past purchases, allowing for personalized recommendations (e.g., 'Would you like your usual Oat Latte today?').
Yes, you can export your entire CRM database (names, phone numbers, total spent) to a CSV file to run targeted WhatsApp or SMS marketing campaigns.